Our Terms and Conditions of Sale form the contract for purchasing goods from us and you should read these prior to purchase.
Please note all couriers are experiencing high demand and on occasion struggling with capacity. As such, some shipments are experiencing delays, which are out of our control. We apologise for any inconvenience and will endeavour to keep you updated via the tracking numbers, so you can monitor your expected delivery date.
Please note we are not able to ship to every country in the world, so if you are unable to checkout or get shipment quotes it may be that our couriers cannot ship to your destination.
1.1 – We use Parcelforce or UPS for all our deliveries.
1.2 – Our web shop now offers Courier Calculated Shipping which gives an exact price based upon destination postcode, weight of the order and delivery method.
1.3 – We aim to prepare your order for despatch within 2-3 working days [Monday to Friday], which means that you should receive your order within 3 to 5 working days. Our system will send updates once despatched with delivery tracking information subject to courier availability.
1.4 – We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
1.6 – We will replace lost or damaged orders free of charge. All claims must be raised within 35 calendar days of order date.
2.1 – We use an air freight service through Parcelforce or UPS for all international deliveries.
2.2 – Transit time will be a maximum of 10 working days, depending on the destination. A signature will be required on receipt.
2.3 – We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight and the destination country.
2.4 – All international customers will receive a tracking email to show the progress of their order.
2.5 – When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.
2.6 – Within our fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore all international postage charges will change slightly month to month.
2.7 – If you do not receive your order within 15 days, please contact our Consumer Relations team on 0800 633 5650 or email firstname.lastname@example.org.
2.8 – We will replace lost or damaged orders free of charge. All claims must be raised within 45 calendar days of order date.
2.9 – Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held until such a time that they are able to deliver to you.
3.0 – Due to strict Customs Regulations we are unable to despatch anything that contains Citrus Peel or Wood to Australia.
UPS rates are calculated dynamically and subject to change at any time based upon UPS' pricing.
Parcelforce Rates are also subject to change when reviewed by Typhoo Tea Limited. Our current rates are shown below for reference.